Return & Refund Policy

This Return & Refund Policy applies to all products, digital downloads, ebook purchases, bookings, and services offered through:

• pehlamudda.com
• ebook.pehlamudda.com

By purchasing any product or booking any service through our platforms, you agree to the terms outlined below.

1. Nature of Digital Products

Pehla Mudda primarily offers digitally delivered products including ebooks, downloadable resources, educational materials, and guidance-based digital content.

All ebooks and downloadable products are delivered electronically in soft-copy format only. No printed or physical copy is provided.

Some digital content may be developed, curated, enhanced, formatted, or edited using a combination of research systems, editorial review processes, technology-assisted tools, and human guidance methods.

2. No Return Policy

Due to the nature of digital products, all purchases made through our ebook store are non-returnable.

Once a digital product has been successfully purchased, downloaded, delivered, accessed, or made available to the user, it cannot be returned or exchanged.

3. No Refund Policy

All sales are generally final.

We do not provide refunds, cancellations, or exchanges for:

• Change of mind after purchase
• Accidental purchases
• Lack of device compatibility
• Failure to read product descriptions properly
• Personal expectations or subjective dissatisfaction
• Downloaded or accessed digital products
• Unused purchases

Users are advised to review product descriptions, compatibility requirements, and service details carefully before making a purchase.

4. Consultation Booking Policy

Consultation sessions booked through Pehla Mudda are reserved time-based services.

Once a consultation booking is confirmed:

• Bookings may not be refundable under normal circumstances.
• Missed sessions due to user unavailability may not qualify for refund.
• Rescheduling requests may be considered solely at our discretion and subject to availability.
• Abusive, unlawful, threatening, or inappropriate behavior may result in immediate cancellation without refund.

5. Exceptional Refund Situations

Refund requests may only be considered in exceptional situations including:

• Duplicate payment transactions
• Technical failure resulting in non-delivery of purchased product
• Incorrect multiple charges caused by payment gateway errors

Any such request will be reviewed manually and approved solely at the discretion of Pehla Mudda after verification.

6. Payment Gateway & Processing

Payments are processed through authorized third-party payment gateway providers using secure encrypted systems.

Refund processing timelines, where applicable, may vary depending on banks, payment providers, UPI systems, card issuers, or financial institutions.

Pehla Mudda shall not be responsible for delays caused by banking systems or third-party payment processors.

7. Product Access Responsibility

Users are responsible for ensuring:

• They provide a valid email address and contact information.
• Their device supports PDF or compatible digital-reading formats.
• Downloaded products are stored safely after delivery.
• Their internet connection and device compatibility are adequate.

8. Intellectual Property & Unauthorized Sharing

All digital products and downloadable materials available on our platforms are protected under applicable copyright and intellectual property laws.

Unauthorized copying, sharing, redistribution, resale, reproduction, public uploading, or commercial use of any ebook or digital material is strictly prohibited.

9. Policy Updates

Pehla Mudda reserves the right to modify, update, or revise this Return & Refund Policy at any time without prior notice.

Updated versions will be published on our websites with the revised effective date.

10. Contact Information

For refund-related concerns or support queries, you may contact: